Refund Policy

Thank you for choosing Vintrustpro!

Please be advised that relying on vehicle history reports when purchasing a vehicle is at your own discretion. Vintrustpro is not responsible for any purchasing decisions made based on the information provided in our reports.

1. Eligibility for a Refund

Refunds may be considered only if the following conditions are met:

The refund request is submitted within Three (3) days of the transaction date.
The reason for the refund meets the criteria outlined in our policy.

2. Valid Reasons for a Refund

A refund may be issued under the following circumstances:

The report received is completely blank.
The customer was charged twice for the same report.

If a duplicate transaction occurs, the customer will receive either a refund for the additional charge or an extra report credit.

3. Non-Refundable Situations

Refunds will not be provided for the following reasons:

Submission of incorrect or incomplete vehicle details (e.g., VIN) by the customer.
Perceived inaccuracies in the report (our data is sourced from third-party databases and provided “as is”).
Reports with missing information (availability of vehicle data may vary).
Delays in report generation or delivery.
Failure to contact support within the specified timeframe.

4. How to Request a Refund

If you believe you qualify for a refund, please fill out the form on our Dispute Page or email us at support@vintrustpro.com with your order details.

5. Additional Refund Terms

Full Refund: If the report contains technical errors, contact our support team within 24 hours of purchase for a free exchange.

Partial Refund:

- Claims submitted between two (2) to Three (3) days after purchase will incur a 70% deduction from the refund amount.
- No refunds will be processed for claims submitted beyond Three (3) days from the date of purchase.
Once a refund request is submitted, we will review it in accordance with our policies and process it accordingly.

6. Important Disclaimers

Liability Disclaimer: Vintrustpro is not responsible for any losses or damages resulting from the use or non-use of the information provided in its reports.
Not Legal Advice: This Refund Policy does not constitute legal advice, and any disputes will be governed by applicable laws and jurisdiction.

By purchasing a report from Vintrustpro, you acknowledge that you have read, understood, and agreed to this Refund Policy.