Refund Policy
Thank you for choosing Vintrustpro!
Please be advised that relying on vehicle history reports when purchasing a vehicle is at your own discretion. Vintrustpro is not responsible for any purchasing decisions made based on the information provided in our reports.
1. Eligibility for a Refund
Refunds may be considered only if the following conditions are met:
- The refund request is submitted within Three (3) days of the transaction date.
- The reason for the refund meets the criteria outlined in our policy.
2. Valid Reasons for a Refund
A refund may be issued under the following circumstances:
- The report received is completely blank.
- The customer was charged twice for the same report.
If a duplicate transaction occurs, the customer will receive either a refund for the additional charge or an extra report credit.
3. Non-Refundable Situations
Refunds will not be provided for the following reasons:
- Submission of incorrect or incomplete vehicle details (e.g., VIN) by the customer.
- Perceived inaccuracies in the report (our data is sourced from third-party databases and provided “as is”).
- Reports with missing information (availability of vehicle data may vary).
- Delays in report generation or delivery.
- Failure to contact support within the specified timeframe.
4. How to Request a Refund
If you believe you qualify for a refund, please fill out the form on our Dispute Page or email us at support@vintrustpro.com with your order details.
5. Additional Refund Terms
Full Refund: If the report contains technical errors, contact our support team within 24 hours of purchase for a free exchange.
- Partial Refund:
- Claims submitted between two (2) to Three (3) days after purchase will incur a 70% deduction from the refund amount.
- No refunds will be processed for claims submitted beyond Three (3) days from the date of purchase.
- Once a refund request is submitted, we will review it in accordance with our policies and process it accordingly.
6. Important Disclaimers
- Liability Disclaimer: Vintrustpro is not responsible for any losses or damages resulting from the use or non-use of the information provided in its reports.
- Not Legal Advice: This Refund Policy does not constitute legal advice, and any disputes will be governed by applicable laws and jurisdiction.
By purchasing a report from Vintrustpro, you acknowledge that you have read, understood, and agreed to this Refund Policy.
